{"id":1016,"date":"2026-11-01T22:07:57","date_gmt":"2026-11-01T21:07:57","guid":{"rendered":"https:\/\/eldeefashion.be\/?page_id=1016"},"modified":"2026-11-09T23:18:38","modified_gmt":"2026-11-09T22:18:38","slug":"verzending-en-retour","status":"publish","type":"page","link":"https:\/\/eldeefashion.be\/fr\/verzending-en-retour\/","title":{"rendered":"RETOUR- EN TERUGBETALINGSBELEID"},"content":{"rendered":"<p class=\"wp-block-paragraph translation-block\">Chez Eldee Fashion, votre satisfaction est notre priorit\u00e9 ! Vous n'\u00eates pas enti\u00e8rement convaincu(e) par votre nouvelle tenue ou la taille ne vous convient pas ? Aucun souci !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous la proc\u00e9dure de retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. D\u00c9LAI DE RETOUR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Chez Eldee Fashion, vous disposez d'un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de votre commande pour vous r\u00e9tracter, sans avoir \u00e0 justifier de motif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce d\u00e9lai court \u00e0 compter du lendemain de la r\u00e9ception de l'article par vous-m\u00eame ou par la personne d\u00e9sign\u00e9e par vos soins (autre que le transporteur). En cas de livraison en plusieurs fois, le d\u00e9lai court \u00e0 compter de la r\u00e9ception du dernier colis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous souhaitez retourner un article ? Veuillez nous informer de votre d\u00e9cision de r\u00e9tractation dans ce d\u00e9lai.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Apr\u00e8s nous avoir notifi\u00e9 votre r\u00e9tractation, vous disposez de 14 jours calendaires suppl\u00e9mentaires pour nous renvoyer les articles ou les d\u00e9poser en magasin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. CONDITIONS DE RETOUR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous prions de prendre soin de nos v\u00eatements.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez les essayer comme vous le feriez en magasin.<\/li>\n\n\n\n<li>Veuillez retourner les v\u00eatements non lav\u00e9s, non port\u00e9s (sauf pour essayage) et avec leurs \u00e9tiquettes d'origine.<\/li>\n\n\n\n<li>Utilisez l'emballage d'origine si possible.<\/li>\n\n\n\n<li>Veuillez indiquer votre num\u00e9ro de commande afin que nous puissions traiter votre retour plus rapidement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si un article a \u00e9t\u00e9 utilis\u00e9 au-del\u00e0 de ce qui est n\u00e9cessaire pour en \u00e9valuer la nature, les caract\u00e9ristiques et le fonctionnement, toute d\u00e9pr\u00e9ciation de sa valeur pourra vous \u00eatre factur\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'absence d'\u00e9tiquette ou d'emballage d'origine n'entra\u00eene pas automatiquement la perte de votre droit de r\u00e9tractation l\u00e9gal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. COMMENT RETOURNER UN ARTICLE\u00a0?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Deux options s'offrent \u00e0 vous pour retourner un article.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 1 \u2013 Retour par voie postale<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li class=\"translation-block\">Dans les 14 jours calendaires suivant la r\u00e9ception de votre commande, envoyez un e-mail \u00e0 bestellingen@eldeefashion.be en indiquant clairement les articles que vous souhaitez retourner.<\/li>\n\n\n\n<li>Veuillez indiquer votre nom et votre num\u00e9ro de commande.<\/li>\n\n\n\n<li>Emballez soigneusement les articles.<\/li>\n\n\n\n<li>Envoyez votre colis \u00e0 :<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Eldee Fashion<\/strong><br>Sint-Niklaasstraat 131<br>9170 Sint-Gillis-Waas<br>Belgique<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conservez votre preuve d'exp\u00e9dition jusqu'au traitement complet de votre retour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option 2 \u2013 Retour en personne<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous habitez \u00e0 proximit\u00e9 ? Vous pouvez \u00e9galement d\u00e9poser votre retour en personne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Ceci est possible uniquement sur rendez-vous \u00e0 l'adresse suivante :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eldee Fashion<br>Sint-Niklaasstraat 131<br>9170 Sint-Gillis-Waas<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Veuillez envoyer un e-mail \u00e0 bestellingen@eldeefashion.be pour prendre rendez-vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Assurez-vous de notifier votre r\u00e9tractation dans les d\u00e9lais l\u00e9gaux et de retourner les articles \u00e0 temps.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. FRAIS DE RETOUR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais d'exp\u00e9dition directs pour le retour des articles sont \u00e0 la charge du client. <strong>voor rekening van de klant<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le montant d\u00e9pend du service d'exp\u00e9dition choisi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous d\u00e9posez votre retour en personne sur rendez-vous, les frais de retour sont offerts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez re\u00e7u un article incorrect ou endommag\u00e9\u00a0? Veuillez nous contacter. En cas d\u2019erreur de livraison ou de d\u00e9faut de notre part, nous vous proposerons une solution adapt\u00e9e sans frais de retour injustifi\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. REMBOURSEMENT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s une annulation valide, nous vous rembourserons le montant d\u00fb dans les meilleurs d\u00e9lais, et au plus tard 14 jours calendaires apr\u00e8s r\u00e9ception de votre notification d\u2019annulation. <strong>14 kalenderdagen nadat we je herroepingsmelding hebben ontvangen<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 r\u00e9ception des articles ou jusqu\u2019\u00e0 ce que vous ayez fourni une preuve de leur renvoi, selon la premi\u00e8re \u00e9ventualit\u00e9.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En cas d\u2019annulation totale, nous vous rembourserons le prix d\u2019achat et les frais de livraison standard initiaux.<\/li>\n\n\n\n<li>En cas de retour partiel, les frais de livraison initiaux ne seront pas rembours\u00e9s automatiquement.<\/li>\n\n\n\n<li>Les frais suppl\u00e9mentaires li\u00e9s \u00e0 un mode de livraison plus on\u00e9reux que notre livraison standard la moins ch\u00e8re ne seront pas rembours\u00e9s.<\/li>\n\n\n\n<li>Toute d\u00e9pr\u00e9ciation due \u00e0 une utilisation excessive pourra \u00eatre factur\u00e9e.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement sera effectu\u00e9 par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de votre commande, sauf accord expr\u00e8s de votre part pour un autre mode de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun frais suppl\u00e9mentaire ne sera factur\u00e9 pour le remboursement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. \u00c9CHANGE D'ARTICLES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toch liever een andere maat of kleur?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stuur ons gerust een e-mail naar <a href=\"mailto:bestellingen@eldeefashion.be\"><strong>bestellingen@eldeefashion.be<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We bekijken graag of het gewenste artikel nog beschikbaar is.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Een omruiling is afhankelijk van onze voorraad. Je wettelijke herroepingsrecht blijft steeds behouden.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. SOLDEN EN PROMOTIES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ook artikelen die tijdens solden of promoties werden aangekocht, kunnen binnen de wettelijke herroepingstermijn van 14 kalenderdagen worden geretourneerd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dezelfde voorwaarden zijn van toepassing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. BESCHADIGDE OF VERKEERD GELEVERDE ARTIKELEN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Heb je een beschadigd of verkeerd artikel ontvangen?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dat vinden we natuurlijk erg vervelend!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stuur ons zo snel mogelijk een e-mail naar <a href=\"mailto:bestellingen@eldeefashion.be\"><strong>bestellingen@eldeefashion.be<\/strong><\/a>, bij voorkeur met je bestelnummer en een foto van het artikel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We bekijken samen hoe we dit zo snel mogelijk kunnen oplossen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je wettelijke rechten bij een gebrekkig of niet-conform product blijven steeds van toepassing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. CONTACTGEGEVENS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Heb je vragen over je bestelling, retour of terugbetaling? We helpen je graag verder!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Eldee Fashion<\/strong><br>Sint-Niklaasstraat 131<br>9170 Sint-Gillis-Waas<br>Belgique<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Courriel : admin@eldeefashion.be <a href=\"mailto:bestellingen@eldeefashion.be\">bestellingen@eldeefashion.be<\/a><br>Site web : <a href=\"https:\/\/eldeefashion.be\/fr\/\">www.eldeefashion.be<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whatsapp : +32 483 44 76 35<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bedankt om te shoppen bij Eldee Fashion!<\/strong> <strong>\u2661<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Modelherroepingsformulier<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Dit formulier hoef je alleen in te vullen en terug te sturen als je de overeenkomst wilt herroepen. Het gebruik ervan is niet verplicht. Je mag je herroeping ook via een andere duidelijke verklaring meedelen.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c0 :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eldee Fashion<br>Sint-Niklaasstraat 131<br>9170 Sint-Gillis-Waas<br>Belgique<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Courriel : admin@eldeefashion.be <a href=\"mailto:bestellingen@eldeefashion.be\">bestellingen@eldeefashion.be<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hierbij deel ik\/wij mee dat ik\/wij onze overeenkomst betreffende de verkoop van de volgende artikelen herroep(en):<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Artikel(en):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bestelnummer (optioneel):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besteld op:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ontvangen op:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Naam van de consument(en):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adres van de consument(en):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Handtekening van de consument(en):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>(Alleen vereist wanneer dit formulier op papier wordt ingediend.)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Datum:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Formulier bezorgen aan:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:bestellingen@eldeefashion.be\">bestellingen@eldeefashion.be<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of per post naar:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eldee Fashion<br>Sint-Niklaasstraat 131<br>9170 Sint-Gillis-Waas<br>Belgique<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Eldee Fashion \u2013 Fashion for woman, made to empower<\/strong> <strong>\u2661<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Bij Eldee Fashion willen we dat je helemaal tevreden bent met je aankoop! Toch niet helemaal overtuigd van je nieuwe outfit of is de maat niet helemaal juist? Geen probleem! Hieronder lees je hoe je eenvoudig een artikel kunt retourneren. 1. RETOURTERMIJN Bij Eldee Fashion heb je het recht om je online aankoop binnen 14 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1016","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.5.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Bij Eldee Fashion willen we dat je helemaal tevreden bent met je aankoop! Toch niet helemaal overtuigd van je nieuwe outfit of is de maat niet helemaal juist? Geen probleem! Hieronder lees je hoe je eenvoudig een artikel kunt retourneren. 1. 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